Thank you for considering 5 Star Adventures & Excursions for your adventure in Belize. We are aware that life is sometimes unpredictable, and flexibility is essential when travelling. We believe in accommodating customers in the most convenient way possible.
Keeping your information private is of utmost importance to us. We are committed to your privacy. Therefore, authorized employees access information collected on a need-to-know basis only. We pledge to protect it to the best of our abilities.
1. Booking and Reservations
- All bookings must be made via our website www.cavetubing5star.com .
- A valid email address and contact number are required for booking confirmations.
2. Payment
- 20% deposit is required at the time of booking.
- Payments can be made using secure payment options available on our website.
3. Cancellation and Refunds
- Cancellation must be done by email only.
- A 20% cancellation fee will be charged on any cancellation up to 48 hours before the scheduled day of activity.
- Cancellations made 48 hours or less of the scheduled day of activity will be charged the full cost of the activity.
- In cases of any unforeseen medical emergency, 5 Star Adventures & Excursions, reserves the right to decide whether a refund will be given. Only up to 50 % of the cost of the activity shall be refunded.
- Full refund of the cost of the activity shall be given if the vessel is cancelled.
- No refund for arrivals 30 minutes after the scheduled time of the meeting or no shows.
- Force Majeure: In the event of weather conditions or other unforeseen circumstances, we reserve the right to cancel or reschedule excursions, with a full refund issued.
4. Health and Safety
- Participants must inform us of any medical conditions that may affect their participation.
- All excursions are subject to safety guidelines, and participants must comply with instructions from our guides.
5. Liability
- By booking, customers agree to release the company from any liability for injury, loss, or damage during the tour, unless caused by negligence.
6. Changes to Terms
- We reserve the right to update or amend these terms at any time. The latest version will always be available on our website.
7. Governing Law
- These terms and conditions are governed by the laws of Belize.